from a session on problem framing
people are too busy to think. too involved by little things. the in-box. what other people want you to look at
problem framing thoughts
- do not accept first frame –
- when given choices, break the structure – ‘red or dead?’ switch to ‘what is the nuclear threat’
- cognitive empathy – try argue something you do not believe in. the other side’s
- use scenarios to identify or discover issues, rather than solutions. if it is true, what does it mean
- do not dismiss a scenario. dismiss its main component
- sensitize – ‘i have never thought of this before’ – now, a scenario helped register another possibility
- plausible – were you work there are people you admire. ask them a ‘what-if’ and see if they see it possible vs likely
the tyranny of small decisions – a sequence of small decisions. each is right, but the path is wrong
‘we will only deal with hard data, not speculation’ limits thinking
hard data is never hard
repeat small errors are forgiven, one big error is not
from 9/11 report. example of good questions to challenge organization
- did you see how bad it could get?
- did you think current policies were working?
- did you think it was your job to make a change?