You know that little towel they give you when you fly business?
Usually after takeoff and sometimes before landing (on long flights)
How difficult is it for them to serve it hot, steamy hot?
So often I get it half wet, half dry
Half cold, half not warm
What is the point?
What are they trying to make me feel?
Does it build brand equity?
How hard is it to do it right? An extra 10 seconds and some caring?
I pity people who do not like their jobs, do not try to act professionally, do not respect their customers
look around and you will see them.