michael wheeler, HBS
for his articles, press here. including ethics, rules change, and credibility
emotions are contagious. they also reinforce themselves. smiling makes you happy
’emotional wake’ the after-taste, what people remember after you left.
‘likeability‘ can be learned. based on four traits: friendliness, relevance (do you connect on interests or needs?), empathy and “realness” (genuineness or authenticity).
how can people who do not know each other create music together. is there a paradigm here. jazz is negotiation
two anxious people could connect positively as well
emotions are not mood.
youtube rushmore bill murry herman meets max’s brother
they are used for interpersonal
are we good at interpreting emotions? trying to understand what others are feeling is difficult
seven universal emotions:
sadness, anger,surprise, fear, happiness
what about ‘nachat’ and ‘simcha l’ed’?
look at plutchik circumplex
good negotiator needs to be in 2 places both time. center stage, involved, engaged and on he balcony, observing. this cultivates curiosity, calm, creativity
book: ‘beyond reason‘, fisher shapiro: appreciation, affiliation, autunomy, status, role (identity). worth a visit
damasio: descartes’ error
emotions may disable decision-making but enable creativity
book: emotionally contagious
darren brown youtube russian scam.
book: fierce conversations. creating negative memory and positive emotions. very relevant about me:
“As a leader, in stressful circumstances, you may make
an off-hand, negative comment that might devastate someone who works for you.
Sometimes, you may not even be aware of the impact that your words have had. Often, you
forget the incident, but the recipient can recall your words verbatim. And long after he or
she has left your company, they will remember the negative psychological experience that
book: Likeability factor.
feel fun, (not calm) not anxious. calm is over rated.
use breaks. silence is over used.
prepared – backwards induction. personal research.
trust your emotions
about me, emotional afterglow, vs aftermath